Simply Control is part of a small family company, PMW Enterprises Ltd, and you can be assured that your orders are dealt with on an individual basis by Jackie or Roly in the same manner as all our mail and telephone orders are.

Compliance for Ordering

These products are intended for use by hobby gardeners, as well as Amateur and Professional Growers who wish to provide an accurately maintained environment for growing. The purchaser will accept full responsibility for the safe and proper use of these products. If you have any suggestions or comments please email us at enquires@acupuncturedirect.co.uk

Our Contact details:
Simply Control
5 Sawmill Yard,
Blair Atholl,
Perthshire, PH18 5TL
United Kingdom
Phone: 01796 482 128 (calls are charged at normal UK rates.)
Fax: 01796 482 111
Email: enquiries@simplycontrol.co.uk
VAT Registration Number: GB 729 063 723
Company Registration No. 357 4857
Registered Office: 59 Cowbridge Road East, Cardiff, CF11 9AE
Our office hours are Monday - Friday, 9am - 5pm. We have an answer phone outside office hours that short messages can be left on.

Pricing

If prices on this website do not reflect our current retail price at anytime, you will be notified of the price difference and offered the option to accept the new price, or opt out of placing the order. We retain the right to change the prices without notice.

Ordering

We can accept orders and payments by; telephone (+44 (0)1796 482 128), fax (+44 (0)1796 482 111), email (enquiries@simplycontrol.co.uk) and through this website and the Paypal Secure Payment System. Or alternatively by post (5 Sawmill Yard, Blair Atholl, Perthshire PH18 5TL) , by simply giving the description of goods and quantity of items required. After you have placed your order on-line, we will send a confirmation email to you summarising the order. If you place an order offline, please contact us to arrange payment. If you decide to pay by cheque, we will wait until it clears before processing the order.

Payments

Payments can be made via: cheque and postal orders made payable to Simply Control, Credit cards or UK issued Debit cards listed: Switch, Visa Debit, Access, Visa, MasterCard, EuroCard, Delta.

Returns

Returns will be accepted provided the goods are as new and are returned to us within 14 days. Please note that the return postage is to be paid by the customer. If however, damage has occurred to the goods in transit, we would ask you to inform us immediately and return them to us as soon as possible (for which we will refund the postage) and we will either replace them or make a refund.

Delivery Charges

Delivery charge for purchases on all goods (inc VAT) up to £15.00 = £3.00, £15.01 - £25.00 = £4.95, over £25.00 = £6.95. These charges are for UK Mainland deliveries only. Please contact us if ordering from outwith the UK. For orders outwith the UK, we endevour to stick to these costs wherever possible, but due to the dimensions of some of our products that is not always possible and exclude Northern Ireland

Contacting Us

If you need to contact us, please email us at enquiries@simplycontrol.co.uk, alternatively, you can call on +44 (0)1796 482 128 or fax us on +44 (0)1796 482 111. Alternatively you can write to us at, 5 Sawmill Yard, Blair Atholl, Perthshire, PH18 5TL, United Kingdom.

Privacy Policy

Information Collected - We only collect your personal details from you when you order an item from the website or request a catalogue. In addition, if you order from us, your delivery details will be collected. These details are passed to our accounts system and will be used to process your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Disclosure of your Information - From time to time PMW Enterprises Ltd. (the parent company of Simply Control www.simplycontrol.co.uk) may want to inform you of special offers or make your details available to carefully selected third parties whose products we feel may be of interest to you.

Please state during the checkout process if you do not wish to receive any such information from PMW Enterprises Ltd or Third Parties.

Other Websites

Our website may contain links to other websites and although we do not provide any customer information to these websites, they are outside our control and are not covered by our Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. We use cookies within the ordering process to allow the shopping basket to function. Personal information cannot be collected via cookies and any other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Most browsers are set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so.

Access Rights

You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Simply Control, 5 Sawmill Yard, Blair Atholl, Perthshire, United Kingdom, PH18 5TL, enclosing a cheque for £10.00 payable to "Simply Control", to cover administration costs.

We reserve the right to make any changes to this policy. Any changes to this policy will be posted.

Security Policy

At Simply Control we are aware of and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, we have taken every precaution, including the use of Paypal for the transmission of all sensitive credit/debit card and payment information details. Paypal are one of the leaders in Internet Payment Solutions, so you can be safe in the knowledge that your transaction details will remain safe and secure.

If you have any concerns regarding the security of this site please email enquires@simplycontrol.co.uk

Terms

This Terms does not affect your statutory rights as a consumer. Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Applicable law - These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction over any disputes between us.

Statutory Rights - These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.